Privacy Policy
Learn how Alees Medical collects, uses, shares and protects information provided through its website and online appointment services.
2. Introduction
Alees Medical Dental & Aesthetic Center respects your privacy and recognises the importance of handling personal information responsibly.
This Privacy Policy explains what information may be collected when you use our website, how that information is used and the choices available to you.
This policy primarily covers information collected through the Alees Medical website, appointment forms and online contact features. Clinical records created during an examination, consultation or treatment may be subject to separate medical and record-keeping requirements.
Last Updated: August 2026
3. Information We May Collect
The information collected depends on how you use the website and what you choose to provide.
Personal and Contact Information
When you submit an appointment request or contact form, we may collect:
- Your name
- Phone number
- Email address, when provided
- Preferred appointment date or time
- Selected doctor, department or healthcare service
- Information included in your message
- Any other details you voluntarily provide
Health-Related Information
You may choose to provide limited information about your symptoms, concerns or reason for requesting an appointment.
Please do not submit detailed medical records, test results, identification documents or other highly sensitive information through a general contact form unless specifically requested by an authorised member of the Alees Medical team.
Technical Information
When you access the website, limited technical information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited
- Date and approximate time of access
- Referring website or source
- Cookie and website interaction information
This information helps us maintain website security, understand general website usage and improve performance.
4. How We Use Your Information
Alees Medical may use the information collected through the website to:
- Respond to enquiries
- Process appointment requests
- Confirm or reschedule appointments
- Connect you with an appropriate doctor or department
- Communicate information about your visit
- Provide administrative or follow-up communication
- Maintain appropriate appointment records
- Improve the website and its services
- Monitor website performance and security
- Prevent misuse, fraud or unauthorised access
- Meet legal, regulatory or professional responsibilities
We will not use submitted health information to provide an online diagnosis through a general website form.
5. Appointment and Healthcare Communication
Submitting an appointment form allows Alees Medical to contact you using the phone number, email address or other contact method you provide.
Communications may include:
- Appointment confirmations
- Changes to doctor availability
- Visit reminders
- Requests for additional appointment information
- Administrative follow-up
- Information relevant to your requested healthcare service
Submitting an appointment request does not confirm an appointment. The appointment becomes confirmed only after direct communication from the Alees Medical team.
Please ensure that the contact information you provide is accurate and belongs to you or someone authorised to act on your behalf.
6. How We Share Information
Alees Medical does not sell or rent your personal information.
Information may be shared only when reasonably necessary with:
Authorised Staff and Healthcare Professionals
Information may be shared with authorised clinical or administrative team members who require it to process your request, arrange an appointment or support your care.
Website and Technology Providers
Limited information may be processed by trusted providers supporting:
- Website hosting
- Online forms
- Email delivery
- Website security
- Data storage
- Analytics, where enabled
- Technical maintenance
These providers should only process information required to perform their respective services.
Legal or Regulatory Authorities
Information may be disclosed when reasonably required to:
- Comply with an applicable law or legal process
- Respond to a valid request from an authorised body
- Protect the safety or legal rights of patients, staff or others
- Investigate suspected fraud, misuse or security incidents
7. Third-Party Communication Services
If you choose to contact Alees Medical through WhatsApp, a social media platform, telephone service or another third-party communication channel, that provider may separately collect and process information according to its own privacy policy.
Alees Medical does not control the privacy practices or security measures of these external services. Avoid sharing unnecessary medical or personal information through an unsecured communication channel.
8. Cookies and Website Analytics
The website may use cookies and similar technologies to support essential functionality, remember preferences, understand website activity and improve performance.
Cookies may include:
- Essential cookies required for website operation
- Security cookies used to protect forms and website access
- Preference cookies that remember selected settings
- Analytics cookies, where analytics tools are enabled
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.
Where non-essential analytics or marketing cookies are introduced, an appropriate consent mechanism should be provided when required.
9. External Website Links
The Alees Medical website may contain links to third-party websites, maps, social platforms or external services.
This Privacy Policy does not apply to external websites. Alees Medical is not responsible for how third parties collect, use or protect your information.
You should review the privacy policy of any external website before submitting personal information.
10. Information About Children
Appointment requests for children should be submitted by a parent, legal guardian or another appropriately authorised adult.
Alees Medical does not intentionally use the website to request personal information directly from children without appropriate adult involvement.
If you believe that a child has submitted personal information without proper permission, please contact us so the matter can be reviewed.
11. Data Retention
Personal information is retained only for as long as reasonably necessary to:
- Process and manage your request
- Communicate with you about an appointment
- Provide relevant administrative support
- Maintain required healthcare or operational records
- Resolve disputes or complaints
- Meet applicable legal and professional responsibilities
Retention periods may differ depending on the type of information and the reason it was collected.
Information that is no longer reasonably required will be securely deleted, anonymised or otherwise handled according to applicable requirements and record-keeping responsibilities.
12. Information Security
Alees Medical takes reasonable administrative and technical measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Inappropriate disclosure
- Misuse or alteration
- Unauthorised destruction
Access to submitted information should be limited to authorised individuals with a reasonable need to use it.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Please consider this before submitting sensitive information online.
If Alees Medical becomes aware of a significant information-security incident, reasonable steps will be taken to assess, contain and respond to it.
13. International Data Processing
Some website, hosting, form-delivery, communication or analytics providers may process information using systems located outside Pakistan.
Where this occurs, Alees Medical will take reasonable steps to use reputable providers and limit the information shared to what is necessary for the relevant service.
14. Your Privacy Choices
Subject to applicable requirements and record-keeping responsibilities, you may contact Alees Medical to request:
- Access to personal information you have submitted
- Correction of incomplete or inaccurate information
- Deletion of information that is no longer required
- Withdrawal of consent for optional communications
- Information about how your submitted details are being used
- Review of a concern about the handling of your information
Certain information may need to be retained when required for healthcare, legal, safety, administrative or professional purposes.
Alees Medical may need to verify your identity before processing a privacy-related request.
15. Updates to This Privacy Policy
Alees Medical may update this Privacy Policy when its website, services, technology providers or information-handling practices change.
The revised policy will be published on this page with an updated revision date. We encourage you to review this page periodically.
Continued use of the website after an update means that the revised policy will apply to information collected from that point onward.
Questions About Your Privacy?
Contact our team if you want to ask how your information is handled or request access, correction or deletion of information submitted through the website.